Privacy Policy

1. Introduction

Buildtect, a brand of KeyVendors India Private Limited (hereinafter referred to as "Buildtect", "we", "us", or "our"), is committed to protecting the privacy of its users. We request all visitors and customers to read the following Privacy Policy to understand how their personal information will be treated as they use our website and our home improvement and construction services.

Generally, a user can visit our website and browse our service pages without providing or revealing any personal information.

2. Your Consent

By using our website or submitting an enquiry to us, you consent to the terms of this Privacy Policy and to Buildtect processing your personal information for the purposes described below.

3. Information We Collect

Buildtect collects information from visitors when they submit an enquiry through our contact form, request a quotation, or reach out to us by phone, email, or WhatsApp for our services. This may include:

• Contact details, such as your name, mobile number, email address, and city
• Project details, such as the service required (waterproofing, epoxy flooring, interior design, plumbing, and similar) and a description of your requirements
• Communication records, including messages exchanged through our contact form, email, phone calls, or WhatsApp
• Usage statistics, such as pages viewed, number of visitors, browser type, and screen resolution, which help us understand how our website is used and improve your experience

Some of our web pages use cookies and other tracking technologies to record information such as Internet Protocol (IP) addresses, browser and operating system type, and browsing patterns, in order to improve our website and your experience on it. Most browsers allow you to control or block cookies through their settings.

4. How We Use Your Information

Buildtect's primary goal in collecting your information is to respond to your enquiry and provide you with the services you have requested. Specifically, we use your information to:

• Respond to your enquiries and provide quotations for our services
• Schedule consultations, site visits, and service appointments
• Communicate updates related to an ongoing or requested project
• Improve our website, services, and overall customer experience
• Send you occasional information about our services that we believe may be relevant to you, where you have not opted out of such communication

5. Sharing of Information

As a general rule, Buildtect will not disclose or share a user's personal information except with the user's permission, or under special circumstances such as when we believe in good faith that the law requires it, or as otherwise described in this policy.

We may share your information with:

• Our internal teams and the service professionals or contractors directly involved in delivering your requested project
• Trusted vendors who assist us in fulfilling a specific project requirement, where necessary
• Authorities, where required by law, regulation, or a valid legal request

Buildtect does not sell or rent any user's personal information to third parties for telemarketing, bulk mailing, or any other unrelated purpose.

6. Cookies & Tracking

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, and understand how visitors use our site. You may set your browser to notify you when you receive a cookie, or choose to block cookies altogether; doing so may affect certain features of the website.

7. Protection of Information

Buildtect takes reasonable steps, within its commercial means, to ensure that user information is treated securely. However, no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot ensure the absolute security of information transmitted to us, and any such transmission is at your own risk. Once we receive your information, we make reasonable efforts to protect it within our systems.

8. Third-Party Services

Certain services available on our website, such as maps, analytics, or payment processing where applicable, may be provided by third parties on Buildtect's behalf. We may share necessary information with such third-party service providers to help us deliver our services effectively. We take reasonable steps to ensure that these providers are obligated to protect your information and use it only for the purpose for which it was shared.

Buildtect does not transfer personal information to third parties who are not acting on our behalf, without your consent, unless legally required to do so.

9. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal or contractual obligations
• Withdraw consent for further communication at any time

To exercise any of these rights, please contact us using the details below.

10. Changes to This Policy

This Privacy Policy may change from time to time to reflect changes in our practices or legal requirements. Please check this page periodically for updates. Any changes will be posted here with a revised "Last updated" date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please reach out to us: